We proudly offer FREE worldwide shipping via ePacket! Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. Please consider any holidays that might impact delivery times.
At Eyvette Boutique, we celebrate the act of discovery. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. If you are unsure of your Tracking ID please use our Order Lookup form. Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
Returns:
By placing an order on Eyvette Boutique, you are responsible for the cost of return shipping back to Eyvette Boutique. Please refer to our Return Policy for further information on how to make a return.
Lost/Stolen Packages
Eyvette Boutique is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at Contact us.
Overview
To begin initiating a return, within 14 calendar days of
delivery, please return your item to our address below and reach
out to our customer support team to
confirm the return.
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Return the new, unopened items to us within 14 calendar days of
delivery.
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Simply contact our support team ,if
you have any questions regarding your return.
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For any product valued over $100 you should consider using a
trackable shipping service or purchasing shipping insurance.
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Any product you return must be in the same condition you
received it and in the original packaging. Please keep the
email receipt.
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Please be considerate when placing your order to choose the
correct size, color, etc. of your product to avoid any returns
for exchanges.
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Due to the custom made nature of some of our handmade products
we can not accept returns/exchanges or offer refunds for any
handmade item.
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Cannot accept returns via rejected or refused packages,
abandoned packages, and packages returned outside of the
designated return process (Please see above for designated
return process).
To begin initiating a return, within 14 calendar days of delivery,
please return your item to our address below and reach out to our
customer support team to confirm the
return.
Return address:
Eyvette Boutique
60 Court St
Brooklyn, NY 11201
Terms & Conditions
To begin initiating a return, within 14 calendar days of delivery,
please return your item to our address above and reach out to our
customer support team to confirm the
return.
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We encourage customers to carefully read our Returns Policy and to
please make sure all the items are eligible for return to avoid
disappointment.
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We only provide store credit for items purchased with a discount or
discount code of 25% or more, from our full retail price.
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Due to the custom made nature of some of our handmade products we
can not accept returns/exchanges or offer refunds for any handmade
item. Refunds or store credit will be issued within 30 days from the
date we receive your return at our return address (listed above).
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Any product you return must be in the same condition you received it
and in the original packaging. Please keep the email receipt.
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We provide a refund to your original payment method for all
full-priced items.
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Exchanges are provided through store credit for eligible items only.
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We do not provide a return label or pay for returns shipping.
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Items must be in their brand-new, unused condition and original
packaging to be eligible for a refund.
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Items returned to us that are not eligible for a refund or store
credit will be discarded or sent back to you at your own expense.
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All items purchased with a gift card or store credit are not
eligible for return. Gift cards purchased and store credit issued by
Eyvette Boutique cannot be exchanged or refunded. All shipping charges
and governmental taxes are non-refundable.
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Cancellations are only accepted for full-priced items, within 60
minutes after an order is placed. Please if you have to cancel your
order for any reason reach out to us immediately. if you are able to cancel within the given
time frame. We process orders as quickly as possible so
cancellations are time sensitive.
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The Terms & Conditions of our Returns Policy prevail in the case of
miscommunication or otherwise.
If you have any questions at all regarding our Returns Policy please
reach out directly to us and one of our
customer support specialists will help within 1 business day.
